This section provides details of the policies and guidance our staff follow with regard to the issuing of passports. We publish this information as part of our commitment to freedom of information. There are a few documents that we classify as restricted - this means that they contain sensitive information. In these circumstances we remove the sensitive information from the document or, on some occasions, we do not make the document available.
Please note that all the documents listed below will open in a new browser window. You will need to have Adobe Reader version 6 or later to view these documents.
Showing 1 - 10 of 59 Results
Examiner Quality Assurance (EQA)
18 June 2010
Process by which the quality and accuracy of IPS staff work is monitored.
Counter services and upgrades
18 June 2010
Information on the services offered at IPS counters and in what circumstances these services are available.
Freedom of Information (FOI)
18 June 2010
Guidance for staff handling requests made under the Freedom of Information Act.
Data protection
18 June 2010
Information explaining how IPS protects the privacy of customers and complies with the requirements of the Data Protection Act 1998 (the DPA).
Check & Send
18 June 2010
Information on the handling of passport applications made via the Check & Send service provided by our partner Post Office Ltd.
Documents lost or damaged
18 June 2010
Guidance for staff on how and when to replace documents lost or damaged by IPS.
Customer conduct
18 June 2010
Guidance for staff on how to handle customers either face to face, over the phone or in correspondence, who is exhibit threatening, abusive or violent behaviour.
Naturalisation certificates
23 March 2010
Information for those applicants who have acquired British citizenship through Naturalisation, including where details on the certificate differ from those entered on the application form.
Registration certificates
23 March 2010
Information for those applicants who have acquired British citizenship through Registration, including where details on the certificate differ from those entered on the application form.
Treaty Rights
23 March 2010
Guidance for IPS staff on how to deal with applications for children born in the UK to European Economic Area (EEA) nationals claiming Treaty Rights.
