National Identity Service

Performance target metrics for the NIS

Data is available for the following months:

March 2010

Key performance indicators for the National Identity Service

To deliver 99.5% of straightforward properly completed ID card applications in 10 working days
To track the level of support for the National Identity Service
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category
To meet Home Office diversity targets
To achieve a per capita absence rate of no more than 10.2 days per person
52% of IPS posts are filled by internal promotion
Staff engagement survey benchmarks favourably with other government departments
Click here for tables assessing IPS' performance against its KPIs for the National Identity Service

Key

Target met

Target not met

W Year-end total (budgetary targets (unit cost per passport) are measured on an annual basis, as are human resource targets (absence rates and equality/diversity)

n/a Data not available

March 2010

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days
To track the level of support for the National Identity Service	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category
To meet Home Office diversity targets	W
To achieve a per capita absence rate of no more than 10.2 days per person	W
52% of IPS posts are filled by internal promotion	W
Staff engagement survey benchmarks favourably with other government departments	W

February 2010

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days
To track the level of support for the National Identity Service
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

January 2010

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days
To track the level of support for the National Identity Service	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

December 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days
To track the level of support for the National Identity Service	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

November 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days	n/a	n/a
To track the level of support for the National Identity Service	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

October 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days
To track the level of support for the National Identity Service	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

September 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days	n/a	n/a
To track the level of support for the National Identity Service
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

August 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days	n/a	n/a
To track the level of support for the National Identity Service	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

July 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days	n/a	n/a
To track the level of support for the National Identity Service
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime	n/a	n/a
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

June 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days	n/a	n/a
To track the level of support for the National Identity Service	n/a	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch	n/a	n/a
To increase involvement in, and contribution to, the investigation of serious and organised crime	n/a	n/a
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

May 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days	n/a	n/a
To track the level of support for the National Identity Service
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch
To increase involvement in, and contribution to, the investigation of serious and organised crime
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W

April 2009

Operation	Month	Year to date
To deliver 99.5% of straightforward properly completed ID card applications in 10 working days	n/a	n/a
To track the level of support for the National Identity Service	n/a	n/a
Living within the Home Office budget envelope for the National Identity Service
To prepare secondary legislation for enablement of the identity card launch	n/a	n/a
To increase involvement in, and contribution to, the investigation of serious and organised crime	n/a	n/a
A reduction in data loss incidents across all categories with zero personal data incidents in the higher category	W	W
To meet Home Office diversity targets	W	W
To achieve a per capita absence rate of no more than 10.2 days per person	W	W
52% of IPS posts are filled by internal promotion	W	W
Staff engagement survey benchmarks favourably with other government departments	W	W