What we do
Our mission is 'safeguarding your identity' through issuing passports and the development of the National Identity Service (NIS) with documents used to prove identity, including passports and identity cards. We are also committed to the integration of the General Register Office with Identity and Passport Service (IPS), and the progressive modernisation of the civil registration service.
Our vision remains, 'to become the trusted and preferred provider of identity services' and it supports our priorities of protecting the public and making life easier for citizens and those in the public and private sector who need to assure identity.
We will deliver our mission by focusing on:
- Customer confidence - delivering excellence in customer service
- Identity authentication - quality, integrity and security of documents and services
- Transforming identity management - promoting better identity management across government
- Unlocking staff potential - developing and motivating our staff
- Efficiency and business assurance - ensuring value for money and effective internal management controls
- Innovation and effectiveness - continuous improvement and best use of technology
Our objective is to continue to improve the integrity of the UK passport, whilst increasing choice around how the NIS works for people and organisations - and to make those benefits widely available.
At the heart of our approach to delivering the NIS is our work with the private sector that will offer choice around how people enrol and how identities are assured, combining a range of secure, flexible and convenient ways of doing so.
