Our mission

About the Identity and Passport Service

'Safeguarding your identity'

We will deliver our mission by focusing on:

Customer confidence –delivering excellence in customer service.
Identity authentication - quality, integrity and security of documents and services.
Transforming identity management – promoting better identity management across government.
Unlocking staff potential - developing and motivating our staff.
Efficiency and business assurance – ensuring value for money and effective internal management controls.
Innovation and effectiveness – continuous improvement and best use of technology.

24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.