We judge our performance against the standards in our Corporate and Business Plans, which are reviewed and published every year. The way we manage our relationship with the Home Office and our corporate governance is described in the Framework Agreement.
Use the links below to view our current Corporate and Business Plans (these will open in a new browser window).
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24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.