Our values

Careers

IPS has developed a set of core values that promote the appropriate behaviours in staff at all levels of the organisation. These are:

Working Together
Working co-operatively and willingly with others to achieve a common objective - sharing information, expertise and skills.
Customer Service
Providing quality, consistent, efficient and responsive customer service.
Continuously striving for excellence.
Responding to Change
Embracing and supporting change, maintaining an open mind and learning from experience.
Valuing People
Accepting and respecting others for their knowledge, expertise and difference, recognising and acknowledging their potential and achievements, and enabling them to perform.
Personal responsibility
Taking responsibility for individual and organisational actions and decisions.
Acting with integrity and commitment.

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24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.

Identity and Passport Service

Careers

Our values

Working Together

Customer Service

Responding to Change

Valuing People

Personal responsibility