IPS Telephone Numbers

Contact us

This national Passport Adviceline provides a single point of contact for all telephone callers. Calls made from landline phones to 0300 numbers are charged at your network provider's national rate, charges for mobile phones may vary depending on your service provider. Live operators are available to assist with your enquiry 24 hours a day, seven days a week.

0300 222 0000

The Adviceline staff can:

answer all straightforward enquiries
make an appointment for you to call at one of our regional offices if you need your passport in less than two weeks
transfer calls to specialists at our offices who can answer complex questions.

The telephone system is partly automated and you can choose from a series of options or speak to one of our operators.

For other queries, please see the following telephone numbers:

0300 222 1111 - for customer correspondence queries
0300 222 0222 - for Text Phone
0300 222 1000 - for passport interview appointments

24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions) Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.