Identity and Passport Service

| Identity and Passport Service | Fersiwn Cymraeg |

Collective passports

How long does the process take and when can we expect to receive our collective passport?

We do ask that you submit your application four to six weeks prior to your travel abroad and this is absolutely essential during our period of peak demand (January – July). We cannot guarantee the return of a collective passport in time for your trip if you do not allow at least four weeks. Once the application is received in the passport office you will receive a letter of acknowledgment that contains your reference number, should you require it for any further communications.

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24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.