You can claim a refund of the IPS Premium or Fast-track service fee (but not the standard fee) if we have failed to meet the Premium or Fast-track service guarantee. However, IPS will not refund the fee if this failure is due to circumstances beyond our reasonable control.
You can also claim a refund of the Premium or Fast-track service fee on compassionate grounds if:
You can download a refund claim form pdf here (76.7KB, new window) Please read the notes for guidance, print out the form and carefully fill out every section before sending it to the Passport Office at which you made your application.
You can also get a refund claim form by calling the 24-hour Passport Adviceline 0300 222 0000 (see terms and conditions).
24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.
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