Unit 5 &5A
Hillside Business Park
Kempson Way
Bury St Edmunds
IP32 7EA
If you are required to attend an office make sure you go to the correct office. Failure to do so could result in you missing your appointment and your application being delayed. This office is for first-time adult passport customers who are attending their passport interview
Use the map below to view details of the location of the interview office including the nearest train station and car park. Click on a marker to view details about that location.
From the north A134:
Head south towards Bury St Edmunds on the A134. At the roundabout, take the first exit onto the A143 (Compiegne Way), continue over the first roundabout and then take second exit at the next roundabout onto Otterwell Road. Follow Otterwell Road crossing over two roundabouts until you come to the large roundabout at the end. Take the third exit at the next roundabout onto Kempson Way and then third exit at the next roundabout. Take the first left into the business park and then first right, the interview office can be found on the right hand side.
From the East A14:
Head west on the A14 and turn off at Junction 44 onto the roundabout, taking the third exit and then second exit onto Bedingfeld Way. Continue along this road crossing over the mini roundabout. Take the fourth exit at the next roundabout onto Kempson Way and then third exit at the next roundabout. Take the first left into the business park and then first right, the interview office can be found on the right hand side.
From the West A14:
Head east on the A14 and turn off towards Bury St Edmunds at Junction 44. Bear left off the roundabout and take the second exit at the roundabout onto Bedingfeld Way. Continue along this road crossing over the mini roundabout. Take the fourth exit at the next roundabout onto Kempson Way and then third exit at the next roundabout. Take the first left into the business park and then first right, the interview office can be found on the right hand side.
From the South A134:
Follow the A134 north on Sicklesmere Road. Take the third exit at the roundabout onto Rougham Road (A1302) and then the first exit at the next roundabout. Take the second exit at the roundabout under the flyover and then the second exit at the next roundabout onto Bedingfeld Way. Continue along this road crossing over the mini roundabout. Take the fourth exit at the next roundabout onto Kempson Way and then third exit at the next roundabout. Take the first left into the business park and then first right, the interview office can be found on the right hand side.
By Rail
The station in Bury St Edmunds is just over 2.5 miles from the interview office so a taxi is advisable. Alternatively you can get a bus from the bus station in St Andrews Street, which is approximately 10 minutes walk away. To get to the bus station, turn right out of the train station and walk up Station Hill. Turn right at roundabout and along Tayfen Road. Turn left at the mini roundabout into St Andrews Street. The bus station is on the right hand side next to Triton House.
By Bus
A number 83 or 83A bus from the bus station will take you to the nearest bus stop at the top of Beddingfield Way (near to Matalan) which is approximately 10 minutes walk from the interview office. From the bus stop walk towards the roundabout and turn into Kempson Way. Turn right at the next roundabout (still on Kempson Way). Take the next turning on the left (into Hillside Business Park) and then take the next turning on the right and proceed to the end of the road. The interview office is on the right hand side.
Parking
There are parking spaces in front of the office.
Office facilities
Public toilet, disabled access.
Opening Times (appointment only)
Tuesday, Wednesday, Thursday and Saturday: 8.00am - 6.00pm
24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.