If you are required to attend an office make sure you go to the correct office. Failure to do so could result in you missing your appointment and your application being delayed. This office is for first-time adult passport customers who are attending their passport interview
Use the map below to view details of the location of the interview office including the nearest train station and car park. Click on a marker to view details about that location.
From east:
From the A12 past Woodbridge, remain westbound. Upon reaching the junction for Main Road, take the third exit onto Main Road (A1214). Continue ahead onto Woolbridge Road, then through Albion Hill. Remain on the A1071 taking a right onto St Helen's Street. Continue along St Margaret's Street arriving at Crown Street. The interview office is located within Crown House.
From west:
From Cambridge and the A14, continue eastbound for 46 miles through Bury St Edmunds following signs for Ipswich. Take a left at the Bury Road exit progressing onto Bury Road. Take a left onto Norwich Road, then bear left at Saint Matthews Street, taking the second exit from the roundabout. Continue along Crown Street and Crown House can be found on your left.
From south:
From the A12 past Colchester, remain northbound along the Ipswich Road following signs for Ipswich/ Pinebrook Upon reaching Pinebrook, follow signs for the A1214 towards the city centre along the London Road, stay on this road as it becomes Handford Road, at the roundabout take the third exit onto Civic Drive. At the next roundabout take the third exit onto Saint Matthew's Street. Continue along Crown Street and Crown House can be found on your left.
From north:
From the A140 (southbound from Norwich) follow along until the A140 becomes the A14 keeping left at the main roundabout. Take the Bury Road Exit then turn left at the next roundabout. Continue ahead over the next roundabout onto Bury Road which becomes the A1156 Norwich Road. Remain on Norwich Road until it becomes Saint Matthew's Street. Continue along Crown Street and Crown House can be found on your left.
By rail
The rail station is approximately 20 minutes walk from the interview office. You may prefer to take a taxi, or there are bus services running from the train station to the bus station which is located opposite the interview office.
By bus
The bus station for local Ipswich bus services is located across the road from Crown House. The County Bus Station is approximately 10 minutes walk away There are also several local park and ride services located at Martlesham Heath, Copdock and Bury Road.
On foot
The interview office is located on the ground floor of Crown House. There is a concierge on duty.
Parking facilities
There is no parking at the interview office . There are pay parking facilities, both opposite and behind Crown House.
Office facilities
The entrance/exit is wheelchair accessible.
Opening times (appointments only):
Monday, Tuesday, Friday, and Saturday: 8.00am - 6.00pm
24-hour Passport Adviceline: 0870 521 0410 (see terms and conditions). Calls are charged at 8p per minute from a BT landline; live operators are available to assist with your enquiry 24 hours a day