In accordance with Section 19 of the Freedom of Information Act 2000, the Identity and Passport Service, like all other public bodies, has undertaken to adopt and maintain a scheme for the publication of information. Please note that the most recently published documents can be found in our Publications section: Identity and Passport Service Publications.
The purpose of Publication Schemes is to specify the classes of information that an authority publishes or intends to publish; the form in which this is or will be done; and whether there is any charge for the information. Each scheme must be approved by the Information Commissioner.
Our publication scheme provides details of what information is already made available. It is expected that more publications will be added to this scheme.
If you cannot find the information you are looking for in the publications that follow or in the Publications section of this web site, and you would like to request information under the Freedom of Information Act , please click on How to ask for information.
The material available through this Publication Scheme is subject to Crown copyright unless otherwise indicated. Crown copyright material (other than the Royal Arms and Passport Service logo) may be reproduced free of charge in any format or medium provided that it is reproduced accurately and not used in a misleading manner. Where any of the copyright items in this Scheme are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status.
For material not available on the Identity and Passport Service web site or where there is restriction on use, an application for a licence to reproduce the material concerned should be made to:
HMSO Copyright Unit
St Clements House
20-16 Colegate
Norwich NR3 1BQ
Tel: 01603 723020
Fax: 01603 723000
Email: copyright@hmso.gov.uk
Permission to reproduce Crown protected material does not extend to any material accessed through the Publication Scheme that is in the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned.
We place information on our web site and this is the best place to go if you need information about applying for a passport. It is all freely available for downloading, if you have internet access. Otherwise copies will be provided on request. Other information published in accordance with this Scheme, but not electronically available, will also be sent on request.
You can request information by emailing us at : hqenquiries@ips.gsi.gov.uk
Or writing to:
Freedom
of Information
Private
Office
6th
Floor
IPS Headquarters
Globe House
89 Eccleston Square
London SW1V 1PN
The Identity and Passport Service will make available information within the information classes described below. The classes are grouped into six broad categories as follows:
The format in which the information is made available(for example, web site, by email or by post). Unless specifically stated, the address for all postal requests is:
Freedom of Information Section
Private Office
6th Floor
IPS Headquarters
Globe House
89 Eccleston Square
London SW1V 1PN
Title: Omnibase Information
Description: Details about the IPS Omnibase - a database for
Format available: A printed version is available from: The Freedom of Information
Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: International collaboration
Description: Information regarding the network of contacts IPS has establish
on an international level.
Format available: A printed version is available from: The Freedom of Information
Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Health and Safety Policy
Description: Policy setting out how the IPS manages health and safety within
the organisation.
Format available: A printed version is available from: The Freedom of Information
Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Risk Management guidance
Description: This risk management strategy describes the processes that the IPS
will put in place and link together to identify, assess, address and review
and report on our risks, and describes the principles that will underpin our
approach.
Format available: A printed version is available from: The Freedom of Information
Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Operating procedures
Description: Guidance to IPS staff on dealing with Passport applications.
Format available: A printed version is available from: The Freedom of Information
Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Policy Manual
Description: Guidance to Identity and Passport Service staff on dealing with
passport applications.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Business continuity guidance
Description:
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Risk Assurance Group (RAG) Terms of reference
Description:
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Management information systems report
Description: System information regarding the performance of IPS
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Efficiency Plan
Description: Details of efficiency savings
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Financial review
Description: Review of IPS finances
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Biometric passports and ID cards
Description: Information
regarding this project
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Authentication by Interview (ABI)
Description: Information regarding this project
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Electronic Passport Application (EPA)
Description: Information regarding this project.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Greening Government Strategy 2003
Description: Green achievements
to date - ongoing aims and objectives
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Passport information and guidance
Description: Information on the services available and guidance on
making an application for a passport including an online passport
application form.
Format available: Website at www.passport.gov.uk
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Service and Standards
Description: Information leaflet
Format available: PDF version
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Customer Satisfaction Reports
Description: Periodic reports detailing the results of IPS customer
satisfaction surveys.
Format available: A printed version is available from: The Freedom of Information Section, Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Advisory Group on Customer Care
Description: The minutes of quarterly meeting held by the group
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: IPS Welsh Language Scheme
Description: Scheme prepared under the Welsh Language Act 1993.
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Complaints procedures
Description: The procedures for making and handling complaints relating
to the Identity and Passport Service.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Concessionary Passports
Description: Information regarding concessionary passports issued
to British citizens who were born before 2 September 1929.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Appointments only system
Description: Information regarding the public counter appointments
system and services available.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: What to do if your Passport is Lost or Stolen?
Description: Information leaflet
Format available: PDF version
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Passports for Children
Description: Information leaflet
Format available: PDF version
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: A Guide for customers with Special Needs
Description: Information leaflet
Format available: PDF version
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Passports for Newlyweds
Description: Information leaflet
Format available: PDF version
A printed version is available from: T The Freedom of Information
Section, Private Office, 6th Floor, Identity and Passport Service, Globe House,
89 Eccleston Square, London, SW1V 1PN
Title: Passports for Honeymoons (PD1)
Description: Information leaflet
Format available: PDF version
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Post-dated Passports (PD2)
Description: Information leaflet
Format available: PDF version
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Quinquennial Review
Description: IPS five year review
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Communications with staff
Description: Issues Magazine - monthly social publication
Team Briefing - monthly staff brief
Circulars - (non vacancy)
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Press Notices
Description: Press Notices relating to the Identity and Passport Service
Format available:
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Tenders/OJEU
Description: Details of tenders
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Contract awarded
Description: Details of contracts awarded by IPS
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Procurement manual
Description: Details of procurement policies
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Annual Report and Accounts
Description: Annual Reports for the year ended 31 March 2003. Annual
reports give descriptions of the work of the IPS, accounts of
achievements against targets and spending for the year past and
expenditure plans and estimates for the coming year.
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Corporate and Business Plans
Description: The annual document published by the IPS, specifying
its key activities and Public Service Standards for that period.
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Framework
Description: A high level document that outlines the organisation's
main aims and objectives for 2003.
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Corporate Governance Structure
Description: Organisational chart detailing the corporate governance
of the IPS.
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Governance Committees: Terms of Reference,
agendas and minutes
Description: IPS Audit Committee
IPS Management Board
IPS Executive Team
IPS Operational Management Committee
IPS Human Resource Committee
IPS Programme Steering Committee
IPS Risk Management Committee
IPS Finance Committee
IPS Commercial Committee
IPS Customer Relations and Communications Committee
IPS Consultative Panel
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Notes: This information may be withheld or edited if it contains
confidential or commercially sensitive material. When requesting
this information please state the date(s) of the particular committee
meeting papers that you require.
Title: IPS Human Resource Strategy
Description: Human Resources plan
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Identity and Passport Service personnel policies and guidance to managers
and staff
Description: A full list can be found by clicking here
- IPS Age Discrimination Policy
- IPS Annual Leave Policy – PDF*
- IPS Capability Policy – PDF*
- IPS Career Break Policy – PDF*
- IPS Childcare Voucher Scheme – PDF*
- IPS Data Protection Policy – PDF*
- IPS Diversity Policy – PDF*
- IPS Guidance on the use of e-mail and the internet –PDF
- IPS Equal Opportunities Policy – PDF*
- IPS Grievance Procedure – PDF*
- IPS Flexible Working Policy – PDF*
- IPS Harassment and Bullying Guide for Employers –
- IPS Harassment and Bullying Complaints Procedure –
- IPS Maternity Policy – PDF*
- IPS Staff Handbook – PDF*
- IPS Staff Probation Policy – PDF*
- IPS Recruitment and Selection Procedure – PDF*
- IPS Sickness Absence Management Procedure – PDF*
- IPS Special Leave Policy – PDF*
- IPS Well-being at work policy
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Staff schemes
Description:
- Childcare vouchers
- Lifelong Learning
- Professional development
- Special Bonus
- Brightsparks
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Staff Surveys
Description: Results of staff surveys
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: IPS Learning and Development Opportunities
Description: Catalogue detailing training and development courses
available for IPS staff members.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: IPS Investors in People – Assessment
Reports (2003)
Description: The report written following interviews with staff and
managers who were assessed against the national Investors in People
standards to establish an action plan prior to full assessment
for Investors in People reaccreditation.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Internal Audit Charter
Description:
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Internal Audit Protocol
Description:
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: IPS Statement on Internal Control (SOIC)
Description:
Format available: PDF version available
A printed version is available from: The Freedom of Information Section,
Private Office, 6th Floor, Identity and Passport Service, Globe House, 89 Eccleston
Square, London, SW1V 1PN
Title: Legislative Framework
Description: List of the main legislation affecting the IPS
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
Title: Service Level Agreements (SLA’s)
Description: Agreements between the IPS and Partners.
Format available: A printed version is available from: The Freedom of Information
Section, Private Office, 6th Floor, Identity and Passport Service, Globe
House, 89 Eccleston Square, London, SW1V 1PN
Title: Vital Signs Reports
Description: Monthly report showing Identity and Passport Service performance against targets.
Format available: A printed version is available from: The Freedom
of Information Section, Private Office, 6th Floor, Identity and Passport Service,
Globe House, 89 Eccleston Square, London, SW1V 1PN
24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.
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