Passport applications can be made using the standard application form, as now. These can be sent directly by post or by using the Check & Send service available at selected branches of the Post Office. Regional passport offices will then establish that the applicant’s identity exists and that they are entitled to a British passport. This will include checks with independent sources such as the electoral roll and address histories. This verifies a “biographical footprint” of identity and will be used later in the identity interview.
At the end of this initial verification process, the applicant will get a letter asking them to telephone us to make an appointment for an interview at one of our 68 interview offices. An applicant can choose any office, but appointments are subject to availability.
The interview process takes about 30 minutes. It will be conducted in a friendly manner and will consist mainly of asking applicants to confirm facts about themselves, which someone attempting to steal their identity may not know.
All personal information used in the interview is destroyed shortly after the passport is issued.
24-hour Passport Adviceline: 0870 521 0410 (see terms and conditions). Calls are charged at 8p per
minute from a BT landline; live operators are available to assist with your enquiry 24 hours a day
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