Passport interviews are a new part of the application process to protect
an individual’s identity. They are required by all customers, aged
16 or over, who are applying for a passport for the first time. The interview
confirms that the passport application we have checked belongs to the customer
and that they are the rightful owner of that identity.
Reminder: IPS can no longer provide a fast track service for first-time adult passport customers because they may need to have an identity interview.
24-hour Passport Adviceline: 0870 521 0410 (see terms and conditions). Calls are charged at 8p per
minute from a BT landline; live operators are available to assist with your enquiry 24 hours a day