Durham Passport Office
Millburngate House
Durham DH1 9ZL
If you are required to attend an office make sure you go to the correct office. Failure to do so could result in you missing your appointment and your application being delayed. This office is only for urgent passport renewals. I.e. for customers who need to travel in less than two weeks.
If you are not travelling within the next two weeks, please use the Apply for a passport section of this website.
Telephone: 0300 222 0000 (Adviceline)
Planning your journey to the Durham passport office (new window)
Durham City now operates a Park and Ride service, visit the council’s website for more details (new window).
Durham train station is on a very steep hill overlooking the city.
The office is a five-minute walk away. Exit the station via the
main city centre route (platform 1 side of the station - southbound)
and go down the hill. On your left-hand side are many steep steps
to the city centre running alongside a terrace of houses. Go down
the steps until you reach the main road and Millburngate roundabout.
Using the light-controlled crossing, go straight across the road.
You will see the Passport office in front of you with The Gates
(formerly Milburngate) shopping centre to your right. Once
over the road carry on as if going across Millburngate bridge (Leazes
Road) and immediately on your left are steps that will take you
to the public and staff entrance. If you start to cross the
River Wear you have missed the steps to the entrance.
Due to the location of the railway station people with mobility problems are
advised to make the two-minute car journey to the office by hailing a taxi from
the rank at the station.
Durham bus station has both local and national bus services. The
station on North Road is a five-minute walk from the Passport office.
Exit the bus station and turn right. Walk along North Road until
you come to The Gates (formerly Milburngate) shopping centre. Go
into the centre and walk to the end of the row of shops where
you will see a lift for the car park where you will see a lift
for car park access. Near the lift there is a ramp, go down this
ramp and turn right at the first car park ticket machine that will
take you to level 4 of The Riverside car park. In the far corner
on your left is an exit door. Go through this, turn left and left
again to reach to reach another ramp that leads to the public and
staff entrance.
Alternatively if the shopping centre is closed turn left at the entrance to the
centre and walk along the perimeter. Cross the road, still keeping to the perimeter
of the centre until you reach Millburngate roundabout and bridge. Keep to the
right and take the steps on your right-hand side and then further steps again
on your right. The office is well signposted from here.
The town centre and surrounding areas in Durham involve steep slopes and significant level changes. These are likely to present difficulties to wheelchair users and people with mobility impairments. To avoid steps, please follow the instructions above and park in the Riverside Car Park. You should inform the advice line of any requirements when making your appointment.
Llinell Gyngor ar Basportau 24 awr: 0300 222 0000 (gweler telerau ac amodau). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.
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