Passport interviews are a new part of the application process to protect
an individual’s identity. They are required by all customers, aged
16 or over, who are applying for a passport for the first time. The interview
confirms that the passport application we have checked belongs to the customer
and that they are the rightful owner of that identity.
For passport interview appointments and related queries, please call 0300 222 1000.
Reminder: IPS can no longer provide a fast track service for first-time adult passport customers because they may need to have an identity interview.
24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.
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