PVS operates a “green, amber, red” system to establish the validity of a passport. Private sector clients make enquiries via a call centre. If a passport is validated we can confirm that the passport exists, matches IPS records, has not been reported lost/stolen, and we have no concerns over its issue. If a passport is not validated, it may be because the passport is either expired or cancelled (e.g. due to a change of name). A “not validated – retain if possible” response means that the document is fraudulent.
In the event of an attempted fraud, our staff will direct customers to a member of the IPS Fraud Team who can further assist.
24-hour Passport Adviceline: 0300 222 0000 (see terms and conditions). Calls made to 0300 numbers from landlines and mobile phones are charged to customers at their network provider's national rate. Live operators are available to assist with your enquiry 24 hours a day.
Privacy
statement | Terms
and conditions | Freedom
of Information | Accessibility
© Crown copyright 1995 – 2008.
All rights reserved. All trademarks acknowledged.
